Zia Anaheim Frequently Asked Questions

Before your move-in date, Zia's team completes a detailed inspection and preparation process for your apartment, including professional cleaning, touch-ups as needed, and a check to confirm all appliances and features are working. The maintenance and leasing teams complete a final walkthrough before you receive your keys.

Yes, Zia has an on-site maintenance team. Having the service team on-site allows for efficient response to requests and quick attention to urgent concerns.

You can submit a maintenance request at Zia through the resident portal, by phone, or by visiting the leasing office. The resident portal is the fastest way to ensure your request is received and assigned promptly. Contact the leasing office if you need help submitting a request.

If you're locked out of your apartment at Zia, contact the leasing office during business hours and the team can assist after verifying your identity with a valid ID. For lockouts outside office hours, contact the emergency maintenance line, or a locksmith if additional support is needed.

Yes, emergency maintenance at Zia is available outside regular office hours, including weekends and holidays. The on-call service team assists with urgent issues that need immediate attention. Non-emergency requests are handled during normal business hours through the resident portal.

Most routine maintenance requests at Zia are completed within 24 to 72 hours. Completion times can vary depending on the type of request, parts availability, and current service volume.

Most routine maintenance services at Zia are included as part of residency. Charges may apply for resident-caused damage beyond normal wear and tear or for certain special service requests, and the team communicates any charges in advance.

Zia offers a resort-style pool, a two-story fitness center, a game room, and dedicated coworking spaces. Outdoor amenities include an entertainment park, a backyard courtyard, and a zen garden. Pet owners have access to a dog run and pet spa. See the full amenity lineup to explore every space before your visit.

Zia features a fully equipped two-story fitness center with cardio equipment, strength training equipment, and dedicated space for a variety of workout routines. Residents can maintain an active lifestyle without leaving the community. Browse photos of the fitness center and other amenities to see the space firsthand.

Zia's pool is heated and open year-round with no seasonal closures. The pool is available daily from 8:00 AM to 10:00 PM, so residents can enjoy it any time of year during posted hours.

Zia offers dedicated coworking spaces available daily from 8:00 AM to 10:00 PM. These spaces give residents a place to work, focus, and stay productive without leaving the community.

Zia features three beautifully designed courtyards along with an outdoor pool area, an entertainment park, a backyard courtyard, and a zen garden. These spaces give residents room to relax, connect with neighbors, and enjoy the outdoors without leaving the community.

Yes, guests are welcome to use Zia's community amenities when accompanied by a resident. Each resident may bring up to two guests into the amenity spaces at a time, and residents are responsible for ensuring their guests follow community guidelines while using the spaces.

The clubroom and entertainment park are the only Zia amenities available for reservation. Reserving these spaces in advance helps ensure availability for private gatherings. Explore the full amenity list to see everything available to residents and their guests.

Zia apartment homes include open-concept layouts, fully equipped kitchens with Samsung stainless steel appliances, quartz countertops, in-home washer and dryers, spacious closets, and a personal patio or balcony, depending on floor plan. View photos of the finishes and layouts to see the features in each home.

Yes, every Zia apartment home includes a full-size stackable washer and dryer. Residents have laundry appliances located directly in their home rather than relying on a shared facility.

Zia kitchens are equipped with Samsung appliances, including a stove and oven, a microwave, and a refrigerator. These appliances provide a functional cooking space for everyday needs in every apartment home.

Zia apartment homes are offered unfurnished, giving residents flexibility to design and personalize their space. Residents interested in a furnished option can ask the leasing team for referrals to local furniture rental companies.

Yes, every Zia apartment home is equipped with heating and air conditioning systems, so residents can adjust their home's temperature to their preference in every season.

Yes, many Zia apartment homes feature spacious oversized closets, and select floor plans offer additional storage on the patio. Community storage spaces are also available for rent throughout the property for added flexibility.

Yes, every Zia apartment home includes a personal balcony or patio, giving residents a comfortable outdoor space to relax at home.

Zia offers studio, one-bedroom, two-bedroom, and three-bedroom apartment homes. Each layout is designed for comfortable living with a focus on functionality. Compare all available floor plans to find the layout that fits your needs.

Zia's apartment homes have not undergone renovations because the community is only two years old. Every home was originally built with modern finishes and thoughtfully designed layouts for a contemporary living experience.

Most Zia applications are processed within 72 hours. Approval timing can vary depending on verification of income and rental history and overall application volume, and the leasing team provides updates throughout the process.

You can apply for an apartment at Zia directly through the community website using the online application. The process is secure and can be completed from anywhere, and the leasing team is available to help with any questions.

We do not have a specific minimum credit score requirement. Each application is evaluated against consistent criteria, taking into account credit history, income, and rental history.

Yes, we may accept co-signers or guarantors to help applicants meet qualification requirements. Please contact the leasing office for specific guidelines.

Zia may periodically offer move-in specials. Reach out to the property or visit the Zia website for the latest promotions and pricing.

Applicants are typically required to provide a valid government-issued ID, proof of income, and any additional documentation needed for screening. Requirements may vary depending on your application and property location, and our leasing team will guide you through exactly what is needed.

If your application is not approved, you will be notified with the reason in accordance with screening guidelines. In some cases, you may have the option to provide additional information or reapply. Our leasing team is available to help you understand next steps.

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

All fees and services are clearly outlined in our Community Fee Guide, including mandatory fees, utilities, optional add-ons, along with fee attributes such as whether the charges are by unit or by tenant, how frequently they are billed, and whether they are paid to third-party providers. You can find it on our floor plan page, or our team would be happy to provide a copy during your visit to the leasing office!

For a full breakdown of what's included and any additional charges, please refer to our Community Fee Guide on the floor plan page, or our team would be happy to provide a copy during your visit.

Yes, renter's insurance is required for all residents at Zia. Coverage helps protect personal belongings and provides liability protection throughout the residency.

Rent is typically due on the first day of each month.

Yes, late fees may be charged if rent is not received by the due date.

Yes, a security deposit is required at the time of move-in. The amount varies based on several factors, such as unit price, lease term, or property location. For specific deposit details, please refer to our Community Fee Guide on the floor plan page, or our team would be happy to provide more information during your visit.

Prior to move-in, residents are responsible for setting up any utilities that are not included in the rent. Our team will provide you with a list of utility providers and setup instructions as part of your move-in paperwork. If you have any questions, our leasing office is always happy to help.

Utility responsibilities can vary depending on the apartment home and community. For full details on what's included in rent and what's billed to the resident, check out our Community Fee Guide on the floor plan page, or stop by the leasing office and we'll be happy to walk you through it!

Zia apartment homes are prewired for internet and cable service through AT&T and Spectrum. Residents can contact either provider directly to set up service and choose the plan that fits their needs.

Yes, utilities at Zia are billed through Anaheim Public Utilities.

When moving in or out of Zia, residents are responsible for contacting Anaheim Public Utilities to start or stop utility service. We recommend scheduling the transfer in advance to avoid any service interruptions.

Yes, utilities at Zia are individually metered.

Yes, Zia offers reserved, assigned parking for residents, along with EV charging stations. EV charging spaces are not reservable and are available on a first-come, first-served basis.

Yes, Zia is located near public transportation options, including nearby bus stations, giving residents an alternative to driving for local trips.

Yes, guest parking is available at Zia. Visitors can use designated guest parking spaces located throughout the community.

Yes, Zia offers covered parking for residents, available for an additional monthly fee. Pricing varies depending on space type and apartment size. Contact the leasing office to confirm current rates.

Yes, Zia offers bike storage and racks for residents, giving them a convenient place to store bicycles without keeping them in their apartment home.

Zia offers direct access to major highways, with the 5 Freeway located right across the street from the community. This makes commuting throughout Anaheim and Orange County convenient for residents.

Not at all! Tours are completely complimentary. We'd love the opportunity to show you around our community and help you find the perfect apartment home. Please bring a valid government-issued photo ID for each person touring. You can schedule a tour online or contact our leasing office, and we'll be happy to assist you.

Zia welcomes both scheduled appointments and drop-in visits. Appointments are recommended to ensure a leasing professional is available, but drop-in guests are welcome whenever possible. Schedule your visit online to guarantee a leasing team member is ready for you.

Our leasing team is available to assist residents during office hours. You can stop by the leasing office, call, or email us anytime with questions or concerns.

Yes, Zia offers virtual and video tour options, giving prospective residents a convenient way to see the community before an in-person visit. Take a virtual tour to explore the space on your own schedule.

Most tours of Zia take approximately 30 to 45 minutes, depending on the number of homes and amenities you'd like to see.

Zia's leasing office is open daily from 9:00 AM to 6:00 PM, seven days a week, including weekends. Contact the leasing office by phone, email, or in person to schedule a visit or ask a question.

Zia is located within the Anaheim Union High School District and the Anaheim Elementary School District, serving families in the surrounding Anaheim area.

Zia is located in Anaheim, a vibrant area known for entertainment, dining, shopping, and easy access to major roadways. The community sits close to Downtown Anaheim and Disneyland, giving residents convenient access to both everyday needs and citywide attractions.

Zia is approximately a 5-minute drive from Downtown Anaheim and about 5 to 10 minutes from Disneyland. This puts residents close to the city's dining and nightlife scene and one of Southern California's biggest attractions. Get directions to Zia to plan your visit.

Zia is located near several grocery and retail options, including Walmart, Target, and Smart & Final. Residents have convenient access to everyday shopping without a long drive.

Yes, Zia is close to a variety of restaurants, cafes, and entertainment options. Residents can enjoy dining in the Downtown Anaheim area, which offers restaurants, breweries, and nightlife experiences just minutes from home.

Residents at Zia have access to nearby parks and outdoor spaces, including Pearson Park and other Anaheim parks offering green spaces, scenic trails, and opportunities to enjoy the outdoors close to home.

Zia is located near several major employment hubs throughout Anaheim and Orange County, including Disneyland Resort, the Anaheim Resort District, and the Anaheim Convention Center. Nearby healthcare facilities and retail and hospitality employers add to the area's job opportunities.

Yes, Zia offers direct access to the 5 Freeway, located right across from the community. Residents also have access to nearby public transportation options, making commutes throughout Anaheim and Orange County convenient.

Yes, several schools are located near Zia, including Loara Elementary School, Ball Junior High School, and Loara High School. Residents are also about 20 minutes from Fullerton and Chapman University, with public transportation options nearby for added convenience.

Zia is a pet-friendly community that allows up to two pets per apartment home. Both cats and dogs are welcome, and residents can bring their furry companions to enjoy amenities like the dog run and pet spa.

Yes, Zia has breed restrictions as part of its community pet policy. The leasing team can provide the full list of restricted breeds and review requirements to make sure your pet meets community guidelines. Review the full pet policy for complete breed and fee details.

Zia requires a one-time pet deposit of $500 and monthly pet rent of $50 per pet. Fees and terms may vary based on the type and number of pets. See the complete pet policy and fee schedule before move-in.

Yes, Zia offers pet-friendly amenities including a dog run and pet spa designed for residents' furry companions. These spaces give pets room to play and residents a convenient way to care for them without leaving the community.

Yes, there are several pet services near Zia, including veterinary and grooming options in the surrounding Anaheim area for residents' convenience.